Help

Solitaire Club Support

Need help with Solitaire Club, want to report a problem, or have an idea for the game? Email us at pro@smartpref.ru.

Get Solitaire Club on the App Store or Google Play.

Looking for removal instructions? Go directly to Delete your account.

Contact support

Please include your device platform, app version, and a short description of what happened. A screenshot can help. Never send your password, session token, or full payment-card details.

Purchases

If a Lifetime Club Pass is missing, open Settings in the app and choose Restore Purchases. Use the same Apple or Google store account that made the purchase. If it is still missing, email support and tell us which store you used.

Ads and privacy choices

You can reopen the consent form from Settings → Ad privacy choices. To report an unsuitable ad, open About → Report an ad or email support with a screenshot and the approximate time it appeared.

Delete your account

In Solitaire Club, open Profile, scroll to Danger Zone, choose Delete Account, then confirm Delete account. You must be signed in to delete a linked account.

Deletion removes your sign-in and profile from every device and cannot be undone. Past game results remain without your profile details, and store purchases can still be restored. This is different from Reset Progress, which keeps the account.

See the Privacy Policy for the data removed and the limited records retained. If you cannot access the app, email pro@smartpref.ru for help with an account-deletion request.

Legal contact

SmartPref S.àr.l.-S
Luxembourg
LBR B308734
pro@smartpref.ru